[Business Name] (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit [WEBSITE URL], use our services, or communicate with us, including by text message.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: name, email address, telephone number, mailing address, and other details you choose to provide.
- Account and service information: information needed to provide, administer, and support the services you request.
- Communication preferences: your consent and preferences for receiving calls, emails, and SMS/text messages, including opt-in and opt-out records.
- Website and device information: technical information such as IP address, browser type, device information, and website usage data collected through cookies or similar technologies.
Please do not submit sensitive personal information through a general website form or text message unless we specifically request it through an appropriate channel.
2. How We Use Information
We may use information to:
- Provide, maintain, and improve our products and services.
- Respond to questions and provide customer support.
- Send service-related updates, appointment or account notifications, and other communications you request or authorize.
- Send promotional messages only where permitted and where any required consent has been obtained.
- Manage communication preferences, prevent misuse, maintain security, and comply with legal obligations.
3. SMS/Text Messaging and Mobile Information
If you provide your mobile number and opt in to receive text messages from [Business Name], we may use your number to send the types of messages described when you provide consent. Message frequency may vary based on the program and your interactions with us. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP to a message. For assistance, reply HELP or contact us using the information below. After you send STOP, we may send a one-time confirmation of your opt-out. You may continue to receive essential non-SMS communications where permitted.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver our messaging program and are subject to appropriate confidentiality and data protection requirements.
We may share limited information with vendors that provide messaging, hosting, customer support, or other services on our behalf. These providers may use the information only to perform services for us and may not use SMS consent or mobile information for their own marketing.
4. When We Disclose Information
We do not sell your personal information. We may disclose information to service providers acting on our behalf, when you direct or authorize us to do so, to comply with law or valid legal process, to protect rights and safety, or in connection with a business transaction. Any disclosure of mobile information is subject to the restrictions described in the SMS/Text Messaging section above.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website traffic, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain information for as long as reasonably necessary for the purposes described in this policy, including service delivery, recordkeeping, dispute resolution, and legal compliance.
7. Your Choices and Privacy Requests
You may update certain contact details or communication preferences by contacting us. You may unsubscribe from marketing emails using the link in the email. To stop text messages, reply STOP. Depending on applicable law, you may also have rights to request access to, correction of, or deletion of certain personal information.
8. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Changes take effect when posted unless otherwise stated.
10. Contact Us
Email: [PRIVACY CONTACT EMAIL]
Phone: [BUSINESS PHONE NUMBER]
Mailing address: [BUSINESS MAILING ADDRESS]
Website: [WEBSITE URL]